How it works

From the test to the first filter change

Five steps, in this order. Nothing is ordered until step three, and the report is yours at step two.

01
Step 1: You book a test visit
By the form, by phone or by text. Geraldine texts you the evening before, and again when the van leaves the shop.
02
Step 2: We test at your kitchen tap
A short visit, with someone home. We take the readings, look at where the water enters the house and note what is already installed.
03
Step 3: You get the report and the options
The report the same day, the options in writing after it. Each option says what it changes, what it leaves alone and what it costs.
04
Step 4: We install it
On a date you have agreed. Floors are covered, the main is shut off for as short a time as we can manage, every joint is checked and the water is measured again.
05
Step 5: We keep the schedule
Your cartridges and their intervals are written down. We text you before one is due, and a yearly visit is there if you want it.

Before we arrive

Four things that help the visit go smoothly

Find your main shutoff
Usually near where the water enters the house, or at the meter box outside. Show us on arrival.
Clear the cabinet under the kitchen sink
We test at the kitchen tap and look under the sink for room and a drain.
Note what you already have
A filter on the fridge, a pitcher, a tank in the garage. We would like to see it.
Be home for the test
An adult needs to let us in and walk the house with us. It is a short visit.

Book a test visit and we will call the next working day to set a time.